Login Problems

If you are not able to login, here are some things to note or to check for that may resolve the problem quickly.

• Your username and password are case-sensitive. Make sure you have not inadvertently left 'Caps Lock' on. Everyone does this occasionally.

• Your 'username' is the email address you provided when you first registered

• If you are typing them in, check that there are no confusions of digits with letters - normally lower-case 'L' being confused with the number '1'

• If you have tried to change your password and now cannot login:

  • Try your old numeric password.

  • Try the 'forgot password' option and have it re-sent to you.

• Internet Explorer sometimes blocks Session Cookies
  Select 'Tools' tab
  Select 'Internet Options'
  Select 'privacy' Tab
  Drag the slider to the lowest setting 'Accept all Cookies'
  Click 'Apply' then 'OK'
  Close ALL browser windows
  Return to the WPA website and try your logon again

• Some Windows Internet Explorer users report being returned to the login page when trying to log in. Try this:
  
  While in Internet Explorer Click on Tools > Internet Options
  Click on the Security tab
  Click on 'Trusted sites'
  Click on the 'Site...' button
  Type in 'structuralwaterproofing.org' (without the quotes) and remove the check by 'Requires server verification (https:) for all sites in the zone'
  Click Ok
  Click on the Advanced tab
  Click 'Restore defaults'
  Remove the check by 'Enable third-party browser extenstions (requires restart)'
  Click on the General tab
  Click on 'Delete Cookies and Delete files' under Temporary Internet Files
  Click 'Apply' then 'OK'
  Close all browser windows and restart the browser.
  Try again to Log In
   

• Occasionally there is a problem of cached pages or old cookies

  Press the "Refresh" or "Reload" button on your browser. (To do a "force-refresh", hold the Shift key while pressing the Refresh/Reload button.).
  Quit your browser, restart your browser, and attempt to log in again.
  Empty your browser's cache (temporary Internet files)

  • Internet Explorer (Windows XP)
    - select Tools > Internet Options
    - in the General tab, press the "Delete Files" button, put a check mark in the "Delete all offline content" box, and press OK

  • Internet Explorer (Mac OS X):
    select Explorer > Preferences
    under "Web Browser", click the "Advanced" option in the left-hand window
    press the "Empty Now" button, then OK

  • Safari (Mac OS X):
    select Safari > Empty Cache

• Firewall problems: Zone Alarm Problems (mainly v 5):
  Open the ZoneAlarm Control by double clicking on the
        ZoneAlarm icon  in your system tray
  Select the 'Privacy' section from the left-side menu
  Select the 'Main' tab
  Move the 'Cookie Control' slider to the bottom (Off) position
  Save the settings by closing the control panel window.

• Firewall problems:
  See this article on the Symantec site

• Other Firewall solutions.
  Try putting www.structuralwaterproofing.org as a 'Trusted Site' in your firewall

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